This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.
Category: Drinking Water & Wastewater
This article reviews the use of different types of debt to pay for water and wastewater infrastructure in North Carolina.
This capstone answers the following questions: How do utilities in North Carolina recover capital costs through water purchasing agreements? Is a minimum purchase of water required? Are capital costs dealt with up-front or annually? Utilizing research and data collected by … Continued
This is a guide written specifically for Georgia water and wastewater utility managers, explaining the legal framework upon which water/wastewater utility services are established, operated and provided in the State of Georgia. It covers legal issues around establishing a utility … Continued
The North Carolina State Water Infrastructure Commission (SWIC) adopted this guidance document, prepared in part by the EFC, which lists rate structure and billing options that utilities can choose to implement in order to support water conservation in the long-term. … Continued
This paper identifies opportunities to enhance management capacity for small community water systems through cooperative (shared) management. This paper provides a background on various aspects of small water systems, performance, and regionalization in North Carolina, before exploring the shared management … Continued
This article explores customer misunderstanding of utility financing and the problems that can cause for utility managers.
Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Continued
Studying customer behavior has become an essential financial management and research component for most commercial enterprises. Should customer sales analyses play a role in shaping or preparing for water utility management decisions, such as changing pricing or providing a new … Continued
This article provides an examination of “full cost pricing” practices using rates, revenues and expenditures data for nearly 900 utilities in Georgia and North Carolina, results of focus groups and communications with technical assistance providers on pricing attitudes and practices, … Continued