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Enhancing Performance Of Small Water Systems Through Shared Management

April 16, 2009

This paper identifies opportunities to enhance management capacity for small community water systems through cooperative (shared) management. This paper provides a background on various aspects of small water systems, performance, and regionalization in North Carolina, before exploring the shared management … Continued

Utility Financing Confusion

March 4, 2009

This article explores customer misunderstanding of utility financing and the problems that can cause for utility managers.

Communicating on Drought Surcharges

March 4, 2009

Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Continued