CAPped: Five Examples of Customer Assistance Programs for Water Utilities

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Alex Clegg
Posted Date:
Wednesday, October 28, 2015 - 13:52

Water pricing is a delicate art, as utilities often must balance competing priorities when setting rates. How can the utility set rates that ensure financial sustainability for the system while also balancing affordability concerns for customers? With any rate increase, the ability of customers with low income (sometimes on fixed income) to pay their bills […]