Solving the Puzzle: Understanding Customers through their Water Use History

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Shadi Eskaf
Posted Date:
Friday, March 27, 2015 - 15:30

Earlier, I posted a graph of my household water use for the past few years and challenged our readers to identify as many interesting characteristics about my household as they can. Often, the only data a water utility has on their customers are what they have in their billing records. Other household characteristics, such as size of household, income, age, house and lot size and features, water use behavior and preferences, etc., are very difficult to obtain for each customer.