Water utilities across the country are enduring unprecedented fiscal and economic constraints for a multitude of reasons. Consequently, utilities have to find ways to raise revenues, most commonly from by increasing rates and fees. Water utilities have numerous key stakeholders that must be on-board in order for rate increases to gain traction. Effective communication, many times, is the linchpin in securing rates needed to invest in the industry’s infrastructure.
The half-day workshop was structured as a forum for utility management professionals to learn about, discuss, and document rate approval processes. Workshop participants were presented with a series of utility rate messaging strategies and communication frameworks (by presenters and utility partners).