This seminar focused on participant engagement including a roundtable discussion with participant Q&A, and a break out session for participants to brainstorm customer service challenges and solutions. Topics discussed include:
- Customer Service Policies Roundtable Discussion
- Communicating with Your Customers
- Customer Service Technology in the Field
- Changing or Upgrading Your Billing System
- Handling Difficult Customer Situations
- Taking Care of your CSR’s
Shadi Eskaf led a session and spoke on a panel focusing on affordability.