Customer Service Management Seminar

Tuesday, May 7, 2019
8 a.m. - 5 p.m.
Host Organization: 
NC American Water Works Association-Water Environment Association's Utility Management Committee


7908 Leabourne Rd.
The Conference Center at GTCC
Colfax, NC 27235
United States

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This seminar focused on participant engagement including a roundtable discussion with participant Q&A, and a break out session for participants to brainstorm customer service challenges and solutions. Topics discussed include:

  • Customer Service Policies Roundtable Discussion
  • Communicating with Your Customers
  • Customer Service Technology in the Field
  • Changing or Upgrading Your Billing System
  • Handling Difficult Customer Situations 
  • Taking Care of your CSR’s 

 Shadi Eskaf led a session and spoke on a panel focusing on affordability. 

Tuesday, May 7, 2019
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