Webcast: Water and Wastewater Affordability: Customer Assistance Programs for Hard-to-Reach Customers and Navigating Legal Pathways to Rate-Funded Customer Assistance Programs

Thursday, August 3, 2017
3 pm–5 pm ET
Host Organization: 
Water Research Foundation

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The affordability of water-related services is becoming an increasing concern in many communities as water, wastewater, and stormwater rates continue to escalate at rates significantly higher than inflation. This webcast highlighted results from two WRF projects that explored unique challenges related to affordability: Customer Assistance Programs for Multi-Family Residential and Other Hard to Reach Customers and Navigating Legal Pathways to Rate-Funded Customer Assistance Programs: A Guide for Water and Wastewater Utilities.

In their efforts to design and implement CAPs, utilities must navigate a complex, confusing, and often ambiguous legal framework that varies considerably from state to state. Navigating Legal Pathways to Rate-Funded Customer Assistance Programs: A Guide for Water and Wastewater Utilities produced a resource guide to help steer utilities through this confusing regulatory landscape. The guide presents detailed summaries of regulatory policy on the design and funding of CAPs in each of the 50 states, the District of Columbia, and Puerto Rico. The project was a collaborative effort co-sponsored by the Association of Metropolitan Water Agencies, American Water Works Association, National Association of Clean Water Agencies, National Association of Water Companies, Water Research Foundation, Water Environment & Reuse Foundation, and Water Environment Federation.

In addition to the above content, presenters from New York City and Atlanta discussed how they are dealing with affordability challenges in their communities.

A recording of the full webcast can be found here. If you were not an original attendee of the webcast, you may be required to enter your contact information to view the webcast.

   

 

 

Thursday, August 3, 2017