Financially healthy water systems depend on good relationships between the staff who operate and manage the system and governing boards who approve rate changes. This webinar examined strategies that staff can use to communicate the need for rate adjustments and other policy changes. The webinar also discussed the results of a nation-wide survey of managers and elected officials on what factors lead to successful staff/board relations. While the survey focused on water systems operated by local government, the findings will be relevant to any water system with a governing board that approves rate changes.
Glenn Barnes, Senior Project Director - EFC at UNC Chapel Hill