The EFC at UNC worked with Abt Environmental Research on a Water Research Foundation funded study entitled “Customer Assistance Programs for Multi-Family Residential and other Hard to Reach Customers.” The primary objective of this project was to provide water utilities … Continued
Program Area: Affordability and Equity
Although historically underpriced, water and wastewater rates in some parts of the United States are increasing sharply. While the rate increases are necessary to address infrastructure funding needs and make up for lower per capita water use, higher rates also … Continued
This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.
This article reviews the use of different types of debt to pay for water and wastewater infrastructure in North Carolina.
This is a guide written specifically for Georgia water and wastewater utility managers, explaining the legal framework upon which water/wastewater utility services are established, operated and provided in the State of Georgia. It covers legal issues around establishing a utility … Continued
Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Continued
This article provides an examination of “full cost pricing” practices using rates, revenues and expenditures data for nearly 900 utilities in Georgia and North Carolina, results of focus groups and communications with technical assistance providers on pricing attitudes and practices, … Continued
Post by Chris Heaney This paper collects and analyzes information on state revolving fund programs with a special focus on how states in EPA Region 4 have chosen to implement disadvantaged community programs.