This tool guides water/wastewater utility staff in estimating the costs of implementing a program to assist low-income residential customers pay their bills. Follow the step-by-step instructions to estimate the income distribution of households in the utility service areas and choose … Read more
Program Area: Affordability and Equity
This tool uses socioeconomic indicators from the US Census’ American Community Survey (ACS), population projections from the Michigan Bureau of Labor Market Information and Strategic Initiatives, and relies on the user to input the system’s rates to imagine what using … Read more
The State Revolving Funds were created to help water and wastewater systems finance projects to protect public health and abide to other federal regulations. Each state, to an extent, designs their own criteria and process to distribute funds to applicants … Read more
While the concept of no access to clean water or sanitation likely conjures an image of a community in a developing country where residents use outhouses, and walk miles carrying buckets of water just to meet basic needs, the problem … Read more
The EFC at UNC worked with Abt Environmental Research on a Water Research Foundation funded study entitled “Customer Assistance Programs for Multi-Family Residential and other Hard to Reach Customers.” The primary objective of this project was to provide water utilities … Read more
Although historically underpriced, water and wastewater rates in some parts of the United States are increasing sharply. While the rate increases are necessary to address infrastructure funding needs and make up for lower per capita water use, higher rates also … Read more
This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.
This article reviews the use of different types of debt to pay for water and wastewater infrastructure in North Carolina.
This is a guide written specifically for Georgia water and wastewater utility managers, explaining the legal framework upon which water/wastewater utility services are established, operated and provided in the State of Georgia. It covers legal issues around establishing a utility … Read more
Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Read more