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Bill Payment Assistance Program Cost Estimation For Water Utilities

January 25, 2021

This tool guides water/wastewater utility staff in estimating the costs of implementing a program to assist low-income residential customers pay their bills. Follow the step-by-step instructions to estimate the income distribution of households in the utility service areas and choose … Read more

Communicating on Drought Surcharges

March 4, 2009

Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Read more