EFC Resources: North Carolina Water and Wastewater Rates Dashboard

North Carolina Water and Wastewater Rates Dashboard

Subject: Affordability, Billing, Budget, Financial Data, Rates, Revenues
Program: Drinking Water and Wastewater
Tool type: Dashboard
Date: 04/25/2017
Version: 2017
Tool: Click to run tool in browser ()


The 2017 Rates dashboard is now available! Click the link above to use the dashboard.


Please note: Between February 9th and March 7th, 2017, an error was displayed in the 2016 North Carolina rates dashboard's calculations of block rate structures. If you used data from the dashboard during this time, we advise you to refresh your query. Please do not hesitate to contact us with questions or concerns.

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What is the North Carolina Water & Wastewater Rates Dashboard?

This interactive rates and financial benchmarking dashboard is designed to assist utility managers and local officials with analyzing residential water and wastewater rates against multiple characteristics, including utility finances, system characteristics, customer base socioeconomic conditions, and geography. Financial indicators are added in a separate tab. This dashboard was funded through a cooperative agreement with the U.S. Environmental Protection Agency.

View a video demonstrating how to use the Rates Dashboard.

FY2017 (January 2017) residential rates for utilities across North Carolina can be compared with:

  • All other utilities in the State,
  • Utilities of the same size,
  • Utilities with similar operating revenues,
  • Utilities with the same water source,
  • Utilities in the same river basin,
  • Utilities within 25, 50, or 100 miles,
  • Utilities in counties of the same economic tier, and
  • Utilities that serve communities with similar income levels

You can compare rates for 0 to 15,000 gallons/month at 500 gallon intervals.

You can also raise rates by up to 100% and observe the (hypothetical) effects on the utility's rates, revenues and rate affordability.

The following measures for the selected utility are compared to key indicators or to the utilities within the selected comparison group:

  • Monthly water/wastewater bills,
  • Monthly bill as % Median Household Income for the service community,
  • Conservation pricing signal, and
  • Operating ratio.

 In the Financial Benchmarks tab, 8 financial performance indicators are displayed for your utility, calculated from data reported on your utility's audited financial statements and provided to the Local Government Commission. The indicators include:

  • Operating ratio with depreciation
  • Operating ratio without depreciation
  • Debt service coverage ratio
  • Quick ratio
  • Days cash on hand
  • Debt-to-Equity ratio
  • Asset depreciation
  • Transfers in/out of the Enterprise Fund


Please provide feedback on the dashboard by taking this 1-minute survey

Your response will help us understand how the dashboard is being used in North Carolina, whether it is useful, and what can be improved to better assist you.


View a recording of a webinar demonstrating how to use the NC Water and Wastewater Rates Dashboard (March 2017)

Demonstration of the NC Water and Wastewater Rates Dashboard starts at 49:40 (after the 49th minute of the recording below)  


Project page: North Carolina Water and Wastewater Rates, Rate Structures and Connection Fees

Project page: Utility Financial Sustainability and Rates Dashboards

Project page: North Carolina Water System Capacity Development Support

Project page: Smart Management for Small Water Systems

water rates, wastewater rates, north carolina, benchmarking, financial performance
Additional information:

For more information, please contact Shadi Eskaf or Annalee Harkins.