Between October 2019 and January 2020 the EFC and the League conducted a survey of 517 rate-charging water and wastewater utilities in North Carolina. A total of 495 utilities from all 100 counties in the state are represented in this survey group.
Water and wastewater rate setting is one of local government’s most important environmental and public health responsibilities. This report aims to provide utility professionals and public officials with an up-to-date, detailed survey of current statewide rate structures and trends, and thus assist in the protection of public health, improvement of economic development, and promotion of sustainability in North Carolina. This report answers frequently asked questions about what utilities are charging, rate structure designs, billing practices, rate increases, affordability, and more.