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Water as a Service

July 19, 2018

Co-authored by Ashley Bleggi At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides … Continued

What’s on our Environmental Finance Reading List

February 22, 2018

Can’t get enough of environmental finance blog posts and articles? Check out our list of blogs and newsletters that we’re following along as well. Ranging from local government finance strategies to water and sanitation for health issues, these are just … Continued

Five Communication Tips for Stormwater Incentive Programs

November 22, 2017

Stormwater incentive programs are a creative tool used by some towns and cities to encourage community participation in stormwater management practices. Many of the incentive programs encourage citizens to install green stormwater infrastructure projects on their property. Stormwater ‘incentive’ programs … Continued

Top Five Small Town Websites and Tips to Improve Your Own

November 9, 2017

For many small towns, websites are the main avenue of communication with residents. At the Environmental Finance Center at the University of North Carolina at Chapel Hill, we use town websites to find contact information, water rates, and link towns … Continued

Get What You Need: Survey results on communicating the need for a water rate increase

March 10, 2015

The water industry is facing unprecedented capital needs, needs which will largely be recovered through increased rates. Sitting between public utilities and the public are governing boards trying to make the right decision for their community and the utility. What information do governing boards need to approve a water rate increase? What are the most effective methods of communicating the need for a rate increase?