Co-authored by Ashley Bleggi At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides … Read more
Can’t get enough of environmental finance blog posts and articles? Check out our list of blogs and newsletters that we’re following along as well. Ranging from local government finance strategies to water and sanitation for health issues, these are just … Read more
Stormwater incentive programs are a creative tool used by some towns and cities to encourage community participation in stormwater management practices. Many of the incentive programs encourage citizens to install green stormwater infrastructure projects on their property. Stormwater ‘incentive’ programs … Read more
For many small towns, websites are the main avenue of communication with residents. At the Environmental Finance Center at the University of North Carolina at Chapel Hill, we use town websites to find contact information, water rates, and link towns … Read more
The water industry is facing unprecedented capital needs, needs which will largely be recovered through increased rates. Sitting between public utilities and the public are governing boards trying to make the right decision for their community and the utility. What information do governing boards need to approve a water rate increase? What are the most effective methods of communicating the need for a rate increase?
The Environmental Finance Center has partnered with Arcadis, Raftelis Financial Consultants, ICMA, and Stratus Consulting to get to the bottom of what meaningful communication between water utilities and their governing boards regarding rates and finances looks like. What do the … Read more
Water utilities face trying times when communicating the need to increase rates to cover the increasing costs of operating water and wastewater utilities. The issues are complex. The public is constantly bombarded with news from their phones, TVs, computers, etc., … Read more
