Co-authored by Ashley Bleggi At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides … Read more

For many small towns, websites are the main avenue of communication with residents. At the Environmental Finance Center at the University of North Carolina at Chapel Hill, we use town websites to find contact information, water rates, and link towns … Read more

What should a utility manager do in order to convince a board or council of elected officials of the need to raise water rates? We identified 10 actionable tips based on statistical analysis of survey results of more than 1,400 … Read more

Mary Tiger is the Chief Operating Officer of the Environmental Finance Center at the University of North Carolina. Water is the talk of the town these days – or at least that is what a series of marketing campaigns are … Read more