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The Power of Words: Survey Results on Communicating the Need for a Water Rate Increase Part 2

March 13, 2015

Our first post this week presented overall findings from a survey conducted on communication between staff and elected officials regarding water utility finances. As many would assume, a solid working relationship between the two parties is important to full-cost recovery. But, when hearing a rate case, what information matters most to elected officials?

The survey asked elected officials what kind of information is the most important in helping them make the best decision about a rate increase for the water utility. It also asked administrators what they believed to be the most important information to share with elected officials. This allowed a comparison to be made between elected officials’ and administrators’ responses.