Co-authored by Ashley Bleggi At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides … Read more

Mary Tiger is the Chief Operating Officer of the Environmental Finance Center at the University of North Carolina. A few months ago a group of over 20 utility managers from some of the largest water utilities in the country convened in … Read more