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Water as a Service

July 19, 2018

Co-authored by Ashley Bleggi At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides … Read more

2018 System Development Fee Law Changes

July 12, 2018

Guest  post by Kara Millonzi This post was originally published to the School of Government’s Coates’ Canons Blog on June 26, 2018. In the 2017 legislative session, the General Assembly specifically authorized all local government utility providers to charge upfront … Read more