Using comprehensive rate data, this data visualization explores and compares the financial savings associated with water efficient technology in North Carolina and Georgia.

The EFC and the North Carolina League of Municipalities (NCLM) conducted a statewide survey of the financial practices and policies of North Carolina drinking water and wastewater utilities between November 2010 and January 2011. 277 local government owned and not-for-profit utilities participated … Read more

This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.

This article reviews the use of different types of debt to pay for water and wastewater infrastructure in North Carolina.

This capstone answers the following questions: How do utilities in North Carolina recover capital costs through water purchasing agreements? Is a minimum purchase of water required? Are capital costs dealt with up-front or annually? Utilizing research and data collected by … Read more

The North Carolina State Water Infrastructure Commission (SWIC) adopted this guidance document, prepared in part by the EFC, which lists rate structure and billing options that utilities can choose to implement in order to support water conservation in the long-term. … Read more

This paper identifies opportunities to enhance management capacity for small community water systems through cooperative (shared) management. This paper provides a background on various aspects of small water systems, performance, and regionalization in North Carolina, before exploring the shared management … Read more

This article explores customer misunderstanding of utility financing and the problems that can cause for utility managers.

Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Read more

This article provides an examination of “full cost pricing” practices using rates, revenues and expenditures data for nearly 900 utilities in Georgia and North Carolina, results of focus groups and communications with technical assistance providers on pricing attitudes and practices, … Read more