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Water Utility Revenue Risk Assessment Tool

January 6, 2014

As part the Defining a Resilient Business Model for Water Utilities project, the EFC developed this tool to allow utilities and technical assistance providers to quickly determine the proportion of residential revenues from water sales that may be at risk … Continued

Communicating on Drought Surcharges

March 4, 2009

Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Continued