The COVID-19 pandemic had suddenly and persistently disrupted many aspects of water and wastewater utility operations and finance since March 2020. In North Carolina, as in many states, utilities experienced growing amounts of payment arrears, reductions in use and revenues … Read more

  This dashboard is designed to allow water and wastewater utilities assess their financial resilience to revenue losses during the COVID-19 pandemic or other periods of sudden revenue losses. Utilities input information about their unrestricted cash, which can be obtained … Read more

The Environmental Finance Center at the University of North Carolina Chapel Hill (EFC at UNC) has created several free resources that are relevant to water utilities in addressing the challenges and questions related to resilience and disaster recovery. These resources … Read more

While the concept of no access to clean water or sanitation likely conjures an image of a community in a developing country where residents use outhouses, and walk miles carrying buckets of water just to meet basic needs, the problem … Read more

In North Carolina, there are 305 active local government community water systems serving up to 3,300 people, and 60 active local government water systems serving 20,000 people or more. The large systems outperform the small systems on financial performance, and … Read more

  As part the Defining a Resilient Business Model for Water Utilities project, the EFC developed this tool to allow utilities and technical assistance providers to quickly determine the proportion of residential revenues from water sales that may be at … Read more

Post by Mary Wyatt Tiger This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can … Read more