This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.
Category: General Information
This article reviews the use of different types of debt to pay for water and wastewater infrastructure in North Carolina.
This capstone answers the following questions: How do utilities in North Carolina recover capital costs through water purchasing agreements? Is a minimum purchase of water required? Are capital costs dealt with up-front or annually? Utilizing research and data collected by … Continued
This is a guide written specifically for Georgia water and wastewater utility managers, explaining the legal framework upon which water/wastewater utility services are established, operated and provided in the State of Georgia. It covers legal issues around establishing a utility … Continued
This paper identifies opportunities to enhance management capacity for small community water systems through cooperative (shared) management. This paper provides a background on various aspects of small water systems, performance, and regionalization in North Carolina, before exploring the shared management … Continued
This article explores customer misunderstanding of utility financing and the problems that can cause for utility managers.
This article provides an examination of “full cost pricing” practices using rates, revenues and expenditures data for nearly 900 utilities in Georgia and North Carolina, results of focus groups and communications with technical assistance providers on pricing attitudes and practices, … Continued
In many states, several agencies providing loans and grants to water and wastewater utilities for capital projects, each with its own rules and administration. States have taken different approaches to coordinate these programs. This report summarizes that informal and formal … Continued
Jeff Hughes served as an expert witness to the EPA Environmental Advisory Board and was the lead contributor to EFAB’s report titled “Comments on EPA Document: Combined Sewer Overflows – Guidance for Financial Capability Assessment and Schedule Development”.
Post by Chris Heaney This paper collects and analyzes information on state revolving fund programs with a special focus on how states in EPA Region 4 have chosen to implement disadvantaged community programs.